Terms & Conditions

PLEASE READ THESE LICENCE TERMS CAREFULLY

The Cookies Policy provides the conditions, procedures, and purposes of the use and storage of cookies by us.

WHO WE ARE AND WHAT THIS AGREEMENT DOES

We, iBet Global Limited of 40 Thomas Street, Neath, Wales (‘we’, ‘us’, ‘our’ or ‘iBet’) license you, the customer (‘you’ or ‘your’) to use iBet mobile application software (Version 1.1), the data supplied with the software, (App) and any updates or supplements to it as permitted in these terms.

YOUR ELIGIBILITY TO DOWNLOAD AND USE THE APP

By downloading the App, you confirm that you are eligible to do so and are eligible to participate in gambling services and claim any bet you may win. We may require you to provide proof that you are eligible to download the App and participate in gambling services.

If you download the App from a country outside of the UK, you are responsible for ensuring compliance with the laws of your country of residence. By downloading the App, you confirm that you are not breaching any laws in your country of residence regarding the legality of downloading the App and participating in gambling services. We will not be held responsible for any user downloading and using the App unlawfully. If in any doubt, you should immediately check with the relevant authorities in your country of residence.

YOUR PRIVACY

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in Privacy Policy and it is important that you read that information.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Apple store and Google Play TERMS ALSO APPLY

The ways in which you can use the App may also be controlled by the Apple and Google rules and policies. Please see Apple or Android policies.

OPERATING SYSTEM REQUIREMENTS

This app requires a Apple or Android handheld device with a minimum of 120MB of memory and OS 10 (apple) or OS 7 (android) operating system

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

Support. If you want to learn more about the App or have any problems using it please take a look at our support resources at ibetuk.com or contact techsupport@ibetuk.com Contacting us (including with complaints). If you think the App is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@ibetuk.com or use live chat by texting ibetsupport from the chat feature. We will aim to respond to any complaints within between 48 and 72 hours. We will aim to resolve complaints within 7 days.

Contacting us (including with complaints). If you think the App is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@ibetuk.com or use live chat by texting @ibetsupport from the chat feature. We will aim to respond to any complaints within between 48 and 72 hours. We will aim to resolve complaints within 7 days.

How we will communicate with you. If we have to contact you we will do so by email,by SMS or by pre-paid post, using the contact details you have provided to us.

HOW YOU MAY USE THE APP, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON

In return for your agreeing to comply with these terms you may:

  • ddownload or stream a copy of the App onto unlimited Apple or Android handheld devices and view, use and display the App on such devices for your personal purposes only.
  • provided you comply with the “
  • receive and use any free supplementary software code or update of the Appincorporating “patches” and corrections of errors as we may provide to you.
  • YOU MUST BE 18 TO ACCEPT THESE TERMS AND BUY THE APP

    You must be 18 or over to accept these terms and download the App.

    YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

    We are giving you personally the right to use the App as set out above HOW YOU MAY USE THE APP. You may not transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

    PRICE AND PAYMENT

    The App can be downloaded free of charge. We will however, charge a monthly subscription fee of £3 per month which will be paid through Merchant Services. We will also deduct a fee of 7% from any bet. The App will automatically create an e-wallet for your use. The e-wallet will need to be loaded with a £20 minimum amount. Money can be withdrawn from your e-wallet 2 times per month. The e-wallet balance will be displayed on screen at all times and you are permitted to set monetary limits. Limits can be amended at any time following 48 hours of setting such limits. The minimum amount you will be permitted to bet is £1. To our merchant providers terms and conditions please contact emerchant pay.

    CHANGES TO THESE TERMS

    We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you at least 30 days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App. If you do not accept the notified changes you will not be permitted to continue to use the App.

    UPDATE TO THE APP

    From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App. The App will always match the description of it provided to you when you downloaded it.

    IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

    If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

    WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

    By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products.

    WE MAY COLLECT LOCATION DATA (BUT YOU CAN TURN LOCATION SERVICES OFF)

    1.Certain services, will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services. You may stop us collecting such data at any time by visiting the settings on your device under location settings.

    WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

    The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

    LICENCE RESTRICTIONS

    You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;
  • not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • is not used to create any software that is substantially similar in its expression to the App;
  • is kept secure; and
  • is used only for the Permitted Objective;
  • comply with all applicable technology control or export laws and regulations
  • that apply to the technology used or supported by the App.

    ACCEPTABLE USE RESTRICTIONS

    You must:

  • not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
  • not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from our systems.

  • You agree:

  • to ensure any submission is accurate and complete.
  • to grant us an appropriately broad royalty-free licence to enable us and other licensees to use the submitted material in connection with the App. You warrant that you have all necessary rights and consents to enable you to grant such a licence.
  • that you are responsible for any consequences of the our publication of such content, that we do not endorse such content and that we may remove any noncompliant content. You agree that such content cannot be kept confidential.
  • INTELLECTUAL PROPERTY RIGHTS

    All intellectual property rights in the App throughout the world belong to us [(or our licensors)] and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, other than the right to use them in accordance with these terms.

    OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    We are responsible to you for foreseeable loss and damage caused by us.If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

    We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

    When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

    We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    Limitations to the App and the Services. The App is provided for general information and entertainment purposes only. It does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

    Limitation of our liability. With the exception of losses which cannot be excluded at law (detailed above), iBet’s total liability to you shall not exceed £0.00.

    Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.

    Check that the App and the Services are suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App (as described on the appstore site) meet your requirements.

    We are not responsible for events outside our control. If our provision of or support for the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any services you have paid for but not received

    INDEMNITY

    You agree to indemnify iBet against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by iBet arising out of or in connection with any claim by a third party relating to:

  • your use of the App;
  • you uploading, posting, emailing, reproducing, transmitting or otherwise distributing any content or other materials; and
  • the breach of any of these terms by you or any users of your account.

  • COMPLIANCE POLICY

    You are required to comply with our compliance policy [Compliance Policy].

    WE MAY END YOUR RIGHTS TO USE THE APP IF YOU BREAK THESE TERMS

    We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

    If we end your rights to use the App:

  • You must stop all activities authorised by these terms, including your use of the App.
  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the App from them.

  • INACTIVE ACCOUNTS

    In the event that your account is inactive for longer than 3 years, we may, at our discretion, deactivate your account and return any monies held in your account to the bank account details held for you.

    WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

    We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

    You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

    NO RIGHTS FOR THIRD PARTIES

    This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

    IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE

    Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER

    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

    WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

    These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

    ALTERNATIVE DISPUTE RESOLUTION

    Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR group via their website at ADR group ADR group will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.